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Our Terms & Conditions / Privacy Policy

Our terms and conditions apply to the laws of England and Wales. When shopping with The Luxury Bear Company you agree to the terms laid out on this page, as well as any other terms detailed throughout our website. If you have any queries regarding these terms and conditions you should contact us before placing an order.


Terms & Conditions

Ordering and Payments

Ordering from The Luxury Bear Company is easy. Browse our shop and click on any item that you wish to buy and put them into the shopping cart. After you have finished your shopping, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order including your chosen type of payment method.

Our payments are processed by Realex Payments or Paypal. We do not at any point have access to your card details, all card information is securely held by Realex and Paypal for your piece of mind.

We accept all major cards including Visa, Visa Delta, Mastercard, Solo and Maestro.
Delivery

Please view our delivery page for full details and information.
Guarantees & Returns

We strive to guarantee your satisfaction. If you are unsatisfied with our service for any reason please do not hesitate to contact us. We offer a returns guarantee, details of which can be found here. Your satisfaction is important to us, and we want to make sure we meet your demands when shopping with us, so if we can fix any problems before issuing a refund we will attempt to do so.

Your right to return goods is protected under the 'EU Distance Selling Directive' which can be found by following this link.
Product Images

We cannot guarantee that all images stored on this website are precise. We endevour to update our images as often as possible, however manufacturers reserve the right to alter their products. This is normally restricted to patterns on accessories (scarves, ties, etc). This does not affect your right to return an item (see above) or your statutory rights. If you are concerned about a particular item, our would like to check compatability please contact us.
Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect from you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons. Firstly, to process your order, and secondly to provide you with the best possible service.
  • We will only email your order update up to the point of order completion (Delivery).
  • We will not e-mail you in the future unless you have given us your consent, or contacted us for further information about our products or services.
  • We do not email market, and you will not receive any spam emails from The Luxury Bear Company.
The type of information we will collect about you includes:
  • Your name
  • Your address
  • Your phone number
  • Your email address
  • Your credit/debit card details
Please note: All card information is held by Realex Payments or Paypal and is not available to any third party, including ourselves in most instances. We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.
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